و الله العظيم دى اول مرة فى حياتى اشوف كدة
دخلت اتكلم مع الدعم الفنى و طلبت اغلاق الصفقة و رفضوا اغلاق الصفقة على السعر الحالى بحجة ان انهاردة اجازة عندهم اكبر كذبة عرفتها فى حياتى دول شوية حرمية و لصوص و الحمد لله ان الحساب صغير و الا كنت مت فيها و ادى نص الحوار اللى دار بينى و بين خدمة العملاء
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Zhenia G.: Welcome to FXDD Live Chat! How may I help you?
sherif: hi i want to close the tread for account no 1105068
sherif: can you
sherif: ?
Zhenia G.: Unfortunately, this is not possible. trading had closed at noon today (New York time) and will resume at 1 am on the 26th
Zhenia G.: this is per holiday hours
sherif: so
sherif: the trade still open to 2 day
Zhenia G.: well, no. The market is closed, so while you will still have an open position when the market reopens on the 26th - it is not 'open' now
sherif: ?
sherif: do you meen the market is close for all market because i see the metatread for other co is still work and the price is movement
Zhenia G.: Right, we are a market maker - (likely, in the same way as these other brokers are) These are our own holiday ours
Zhenia G.: you can find our hours on our website
sherif: ok i need to close this order because if it still open for 2 day i `ll lose my mony
sherif: the market is orady still work
Zhenia G.: the market is closed - meaning that the prices are not moving
Zhenia G.: your order will not resume until the 26th
Zhenia G.: If you look at our platform - you will see that the prices are stagnant
sherif: for example ajax financial is still work
Zhenia G.: ok, but they do not have anything to do with us
sherif: the market is work in all companys
Zhenia G.: we have our own market/prices (that we stream from our liquidity providers) - and other companies have their own
Zhenia G.: other companies may have different hours
sherif: the market when stop - stop in all not in hear alon
sherif: this not fair
Zhenia G.: Unfortunately, this is not how this operates. There is not one retail spot-forex market and most brokers have holiday hours of their own
sherif: i will share this for all my frinds to know what is the fxdd
اغرب حاجة انهم يعترفوا ببجاحة بانهم ماركت ميكر و يعلمون بان الحساب حيتصفر و يردون ايوة احنا حنسرق فلوسك بحجة انها اجازة عندنا لما هية اجازة بتردو علية اذاى
فين الديلنج روم و لا دة كمان اجازة كذب فى كذب