راسلتهم بعد اسبوع اجاني هذا الرد لغتي الانجليزيه مش كثير لكن امشي الحال واللي فهمته منهم انه لازم اخاطب الهيئة المذكورة ادناه وبالفعل خاطبتهم وانتظر الرد منهم وانا متأكد من ترخيص الشركة لديهم وشفته بعيني عندما قمت بالبحث عن اسم الشركة بموقعهم
وهذي هي الرساله اللي وصلتني منهم
I understand that you are writing to the Financial Services Authority (FSA) in respect of the issues you are experiencing with (إسم شركة ). I note that you would like some advice on finding a solution and regaining your money.
Firstly, I can confirm that (إسم شركة )is a trading name of (إسم شركة أخرى)which is "EEA authorised" meaning that the firm is based in another country (state) in the European Economic Area (EEA), in this case Cyprus, and so is regulated by the regulator in that country. They then passport their services in to the UK. I have attached a link to the Cypriot regulators website for your records:
http://www.cysec.gov.cy
Consumers considering or currently doing business with passported EEA firms ('EEA Authorised'), may wish to ask for further information from the firm or its UK branch about its complaints and compensation arrangements. This is because the position may differ compared to a UK authorised firm.
For future reference, all the firms we regulate appear on the FSA Register and each firm's 6 digit reference number is unique. You can check if a firm is on the FSA Register by searching under its name, postcode or firm reference number:
FSA Register
In view of the above, I therefore advise that if you wish to make a complaint, you should do so after confirming the process with the Cypriot regulator.
I trust this is of assistance.